Senior Client Coordinator
Hybrid
Core
Senior Client Coordinator managing government-funded clients by coordinating care staff rosters, handling urgent shift changes, and ensuring continuity of care in the home care industry.
Role type
Senior Client Coordinator (Home Care Operations)
Builds
Care staff rosters and care plans for government-funded clients
Domain
Home care / Social services
Required skills
rostering, shift replacement, welfare calls, customer service, problem-solving, prioritization, rostering systems
Preferred skills
Lookout Way system knowledge, mentoring
Responsibilities
Coordinate care staff rosters for government-funded clients, manage incoming calls and emails, respond to last-minute shift changes, conduct regular welfare calls, mentor less experienced coordinators
Seniority
Senior, hands-on IC