Administration & Customer Service Officer
Core
Handle inbound customer inquiries via phone and email, process invoices, and manage client correspondence for an insurance and construction services provider.
Role type
Administrative and Customer Service Officer
Builds
Administrative support and client communication for insurance and construction clients
Domain
Construction and Insurance
Deliverable
dashboards & analysis
Required skills
Phone etiquette, invoice processing, Microsoft Office (Word, Excel, Outlook), complaint resolution, time management
Responsibilities
Receive and handle calls from a diverse customer base, Process invoices and assist with additional administrative tasks, Assist customers and corporate clients with specific enquiries, Manage client relationships and correspondence, Handle job disputes & complaint resolution