Customer Service Officer Abuja
Core
Handling client inquiries, preparing valuation and policy reports, managing customer communications, and resolving complaints for an insurance company.
Role type
Customer Service Officer (Insurance)
Builds
Customer service interactions, valuation reports, policy documentation
Domain
Insurance
Deliverable
client delivery
Required skills
Advanced communication (spoken/written), business writing, negotiation, presentation, IT skills
Preferred skills
None stated
Technologies
None stated
Responsibilities
Prepare valuation reports, send customer messages, answer inquiries, monitor direct debit mandates, handle complaints, register mail, prepare policies, create customer codes, collate feedback, measure SLA variance, provide customer service training
Seniority
Entry-level to Mid-level
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