Functional Dynamics 365 S&O Business Analyst
Core
Senior Business Analyst leading Microsoft Dynamics 365 transformation to improve Sales and Operations (S&O) process maturity and adoption.
Role type
Senior Functional/Technical Business Analyst
Builds
Practical D365 solutions for Sales, Operations, and related business processes
Domain
Enterprise Resource Planning (ERP) / Customer Relationship Management (CRM)
Required skills
AS-IS/TO-BE analysis, fit-gap assessment, requirements elicitation, workshop facilitation, BPMN process mapping, stakeholder engagement, change management, UAT coordination, functional documentation
Preferred skills
Power Platform, Dataverse, Power BI, Azure integration, Dynamics 365 certifications
Technologies
Microsoft Dynamics 365, Power Platform, Dataverse, Power BI, Azure
Responsibilities
Analyze current processes and identify gaps; Facilitate workshops with Sales, Operations, Finance, and ICT stakeholders; Define TO-BE processes and roles; Conduct fit-gap analysis across D365 functionality; Elicit and document requirements and user stories; Produce process maps and functional specifications; Coordinate change, adoption, and training activities; Support UAT, defect triage, and go-live readiness
Seniority
Senior, hands-on IC