IT Support Officer
Core
Provide Level 1 and Level 2 IT support, troubleshoot hardware/software/network issues, and manage user accounts for employees across a diverse healthcare and services organization.
Role type
IT Support Officer (Service Desk)
Builds
IT support services for internal employees
Domain
Healthcare / Aged Care / NDIS / General Services
Deliverable
client delivery
Required skills
Level 1 and Level 2 technical support, troubleshooting, Microsoft 365 administration, Windows environment management, user account management, hardware setup and configuration
Preferred skills
Experience in regulated environments (healthcare, aged care, NDIS), IT project assistance
Technologies
Microsoft 365, Windows
Responsibilities
Troubleshoot hardware, software, network and system issues; Set up and configure laptops, computers, phones and other IT equipment; Manage user accounts, access and permissions; Support employee onboarding and offboarding; Log, manage and resolve IT support requests; Escalate complex issues to the appropriate IS team member or external vendor; Maintain IT asset and equipment records
Seniority
Mid-level, hands-on IC
