Ejecutivo de Atención al cliente - Body Shop
Core
Customer service executive managing vehicle repair status and client communication for a collision body shop.
Role type
Customer service executive (automotive repair)
Builds
Client communication and repair status tracking for collision repair services
Domain
Automotive repair / Collision body shop
Deliverable
client delivery
Required skills
Customer service, verbal communication, computer proficiency, Microsoft Office, client follow-up, information management, empathy, proactivity, organization, attention to detail
Responsibilities
Make calls to clients regarding vehicles in the repair process, track vehicle status within the collision shop, keep clients informed about repair progress and estimated times, handle client questions and concerns, route complaints to relevant areas, verify customer satisfaction, maintain updated client contact logs