Teamleiter/in Backoffice Service (Kunden-Support, Helpdesk & Disposition)
Core
Lead the Backoffice Service team for technical heating, ventilation, air conditioning, and refrigeration services, ensuring optimal support for field technicians and reliable customer service.
Role type
Team Lead (Backoffice Service, Resource Planning, Helpdesk)
Builds
Efficient resource planning, helpdesk operations, and order administration for technical services.
Domain
Building services, HVAC, Refrigeration, Facility Management
Required skills
Resource planning, Helpdesk management, Order administration, Team leadership, Process improvement, IT proficiency, Data analysis
Preferred skills
Technical or commercial background, Experience in similar functions, Service-oriented mindset
Technologies
IT tools for resource planning and helpdesk systems
Responsibilities
Lead and support the team in resource planning, helpdesk, and order administration; Coordinate and plan on-call shifts for service technicians; Develop and implement process improvements; Analyze statistics and reports to derive insights; Participate in daily operations as needed.