Senior Technical Consulting Engineer
Core
Primary technical point of contact resolving complex network, application, and cloud service provider issues for global customers.
Role type
Senior Technical Consulting Engineer
Builds
Customer support workflows and automation solutions
Domain
Network engineering, cloud infrastructure, and SaaS
Deliverable
client delivery
Required skills
TCP/IP, DNS, HTTP/S, BGP, Linux administration, Kubernetes, Docker, KVM, VMware
Preferred skills
Python, JavaScript, Ansible, Terraform, security protocols
Technologies
ThousandEyes, Cisco, Linux, Kubernetes, Docker, Ansible, Terraform
Responsibilities
Resolve complex technical issues via deep-dive troubleshooting; Lead cross-functional collaboration to document problem definitions and resolution steps; Drive continuous improvement by identifying automation workflows; Participate in 24x7 support coverage model
