Especialista de Operación y Servicio
Core
Provide excellent customer service in the major medical expenses and life/automotive insurance sector, managing claims and policy movements for assigned clients.
Role type
Senior Operations Specialist (Insurance)
Builds
Client service operations and claims processing workflows
Domain
Insurance (Major Medical Expenses, Life, Automotive)
Deliverable
client delivery
Required skills
Customer service, Claims processing, Policy administration, Data analysis, Report generation, Emergency response coordination
Preferred skills
Handling difficult clients, Public speaking, Negotiation, Adaptability
Technologies
Marsh platforms, Insurance portals, Excel, PowerPoint