Analista de Suporte Nível 1 e Nível 2
Core
Level 1 and Level 2 support analyst for corporate web applications and Linux systems.
Role type
Support Analyst (L1/L2)
Builds
Corporate web applications, Linux environments, network connectivity
Domain
IT Support, Telecom, Web Applications
Required skills
Linux systems, TCP/IP, DNS, VPN, Proxy, User authentication, Relational databases, REST APIs, PHP/Laravel, MySQL, Log analysis
Preferred skills
Corporate application support, Telecom segment, Operational management systems, Azure DevOps, SQL, Power Automate, Agile methodologies (Scrum/Kanban)
Responsibilities
Troubleshooting and resolving Level 1 and Level 2 support tickets for web applications and infrastructure
Seniority
Mid-level, hands-on IC