Bilingual Dental Appointment Specialist
Core
Bilingual appointment setter and patient reactivation specialist for a U.S. dental practice, converting inquiries into scheduled appointments and re-engaging inactive patients.
Role type
Bilingual dental appointment setter & patient reactivation specialist
Builds
Confirmed dental appointments and treatment plans for patients
Domain
Healthcare / Dental Services
Required skills
Patient call conversion, Appointment scheduling, Patient reactivation, Dental insurance verification, HIPAA compliance, English fluency, Spanish fluency, Dental terminology knowledge, Practice management systems proficiency, Independent work
Preferred skills
Open Dental, Flex, RingCentral, Dental insurance verification experience
Technologies
Open Dental, Flex, RingCentral
Responsibilities
Answer incoming patient calls in English and Spanish, Convert prospective inquiries into confirmed appointments, Proactively contact inactive patients to encourage return for care, Verify patient dental insurance eligibility and coverage details, Manage appointment confirmations and follow-ups, Maintain accurate patient records and confidentiality
Seniority
Entry-level to Mid-level, independent contractor