ASSISTENTE DE CALL CENTER - Central de Agendamento ao Paciente - VAGA EXCLUSIVA PARA PCD
Core
Assist phone calls to schedule patient appointments and exams for a hospital.
Role type
Call center assistant (patient scheduling)
Builds
Appointment schedules for medical consultations and diagnostic exams
Domain
Healthcare
Required skills
Phone communication, appointment scheduling, patient data collection, email monitoring, insurance portal navigation
Preferred skills
Medical insurance knowledge, call center experience, exam/consultation scheduling experience
Responsibilities
Answer phone calls to provide general information and schedule appointments, transfer calls to internal extensions, schedule consultations in specific departments, schedule diagnostic exams, provide patient orientation on exam procedures, manage email inquiries for scheduling, simulate and authorize exams on insurance portals