Analista de Suporte Residente - Software de RH/Folha de Pagamento - Gramado/RS
Core
Provide consultative technical support and user training for public sector HR/Payroll software solutions.
Role type
Mid-level resident software support analyst
Builds
Cloud-based public management software for municipalities
Domain
Public sector / GovTech / HR & Payroll
Deliverable
client delivery
Required skills
HR/Payroll legislation knowledge, public sector business rules, software support experience, system implementation experience
Preferred skills
Public sector business rules expertise, software support experience
Technologies
Cloud-based public management software
Responsibilities
Resolve technical user doubts and ensure satisfactory software experience, guide clients on best practices, propagate knowledge and training on software updates, identify and describe software improvements, open and analyze support tickets, support users in processing inconsistencies, stay updated on technologies and adopt new approaches
Seniority
Mid-level, hands-on IC
