LibraryMuseum Customer Experience Officer
Core
Provide high-standard customer service and administrative support for AlburyCity's Library and Museum cultural services.
Role type
Customer Experience Officer (Library/Museum)
Builds
Customer service operations, retail assistance, and administrative processes for cultural patrons.
Domain
Public Libraries and Museums
Deliverable
product features
Required skills
Customer service, retail assistance, administrative processes, banking and cash handling, statistical reporting, staff rostering, volunteer coordination, facility maintenance monitoring, WHS compliance, computer literacy (MS Office), readers advisory services
Preferred skills
Certificate in Library and Information Services or Business Management, experience in public library or cultural facility, Class C Driver's Licence
Technologies
MS Office Suite, web based products, information management systems, electronic document management system
Responsibilities
Provide information and technology assistance to customers; assist in developing retail operations and promotional activities; coordinate administrative processes including banking and event hire; assist in planning customer service operations and staff training; manage building and facility maintenance; coordinate Friends Groups and Volunteers database; assist in program and collection management.
Seniority
Temporary Part Time