Specialist - Customer Support with Japanese language
Core
Provide expert technical support and remote troubleshooting for complex issues affecting Refinitiv products in the financial markets data domain.
Role type
Senior Associate technical support specialist (Japanese/English)
Builds
Consistent support experience and timely resolutions for LSEG customers
Domain
Financial markets infrastructure and data
Deliverable
client delivery
Required skills
Japanese fluency, English fluency, Linux terminal navigation, incident management, analytical thinking, troubleshooting, case management, technical communication, project management principles, Python or Shell scripting
Preferred skills
Basic working knowledge of financial markets, virtual team collaboration
Technologies
Linux, Salesforce, Python, Shell
Responsibilities
Troubleshoot and resolve customer issues remotely, interface with product support and development teams, escalate major issues, deliver technology training to customers, maintain client-site documentation, record interactions in CRM tools.
Seniority
Senior Associate