Product Operations Manager
Core
Lead core operations (Customer Support, Product Operations, Payments) across Latin America, managing teams and optimizing processes for reliability and scale.
Role type
Senior Product Operations Manager
Builds
Reliable, efficient, and scalable operations infrastructure for Customer Support, Payments, and Product Operations across multiple markets.
Domain
Fintech / Lending / Payments
Required skills
Team leadership, process optimization, data-driven decision making, SLA management, capacity planning, automation/AI implementation, cross-functional collaboration, vendor/BPO management, KPI definition and tracking
Preferred skills
Experience in fast-growing environments, experience operating across multiple countries in Latin America, experience working with data and software teams
Technologies
AI support agents, automation workflows, dashboards
Responsibilities
Lead and develop a team of operations leads, analysts, and interns; Shape product and geo expansion strategy; Identify bottlenecks and lead optimization initiatives; Own end-to-end operational performance (SLAs, quality, volumes, cost); Define and track core KPIs; Scale operations via capacity planning and staffing models; Drive automation and AI initiatives; Strengthen operational controls and QA; Act as operations counterpart for Product, Engineering, Growth, and Risk; Manage critical escalations and report operational health
