Strategic Client Relations Manager – Hybrid Work
Core
Nurturing and expanding client relationships, ensuring high satisfaction and retention by serving as the primary liaison between clients and service delivery teams.
Role type
Senior IC strategic client relations manager
Builds
Long-term client partnerships and service delivery outcomes
Domain
Marketing and communications industry
Deliverable
client delivery
Required skills
Client relationship management, strategic planning, communication, CRM proficiency, problem-solving, negotiation, account growth strategies
Responsibilities
Develop and execute strategies to build and maintain strong, long-term relationships with key clients; Act as the primary point of contact for clients; Understand client objectives and translate them into actionable plans; Monitor client satisfaction and address concerns; Conduct regular client meetings and business reviews; Collaborate with internal teams to ensure seamless service delivery; Identify opportunities for account growth and upsell/cross-sell; Gather client feedback to improve service offerings; Resolve client issues efficiently; Maintain accurate client records in the CRM system.