Veterinary Care Coordinator (Remote - U.S. Hours)
Core
Remote front-desk care coordinator for a U.S. veterinary clinic, serving as the first voice for pet parents and managing client communication, scheduling, and care navigation.
Role type
Veterinary Care Coordinator (Remote)
Builds
Client communication workflows, appointment schedules, and care coordination for U.S. veterinary practices
Domain
Veterinary Services / Healthcare Administration
Deliverable
client delivery
Required skills
Veterinary clinic experience (1+ years), appointment scheduling, client communication (phone/text/email), veterinary practice management software proficiency, triage and care navigation, medical records management
Preferred skills
VoIP tools experience, evening/night shift availability
Technologies
Veterinary practice management software, VoIP tools
Responsibilities
Answer and initiate client calls, texts, chats, and emails; Book, reschedule, and confirm veterinary appointments; Triage inquiries and coordinate follow-ups; Build treatment estimates with the veterinary team; Maintain medical records and workflows
Seniority
Entry-level to Mid-level, hands-on IC