Director: Consumer Protection
Core
Develop and implement consumer protection strategies, policies, and frameworks; monitor business compliance with national and provincial legislation; manage complaints, investigations, and enforcement actions.
Role type
Senior legal practitioner (Director level)
Builds
Consumer protection strategies, policies, and enforcement frameworks
Domain
Public sector / Consumer protection / Regulatory enforcement
Required skills
Civil litigation, regulatory enforcement, complaints management, compliance inspections, stakeholder relations, strategic planning, people management, financial management, asset management
Preferred skills
None stated
Technologies
None stated
Responsibilities
Develop or review consumer protection strategies, policies, and procedures; Monitor compliance with National and Provincial Consumer Protection legislation; Manage complaints and advise on appropriate action; Oversee the implementation of new or amended legislation; Report on complaint status and consumer risks; Analyze outcomes to identify trends and systemic risks; Oversee referral of complaints to regulatory bodies or courts; Ensure representation of consumers in court; Engage with cluster Departments and other authorities; Perform strategic, operational, people, financial, and asset management functions.