Doradca / Doradczyni ds. serwisu i usług
Core
Managing installation service projects from order to completion, handling customer complaints, and optimizing service solutions.
Role type
Service and installation support specialist
Builds
Installation service projects and customer service solutions
Domain
Retail / Home Improvement
Deliverable
client delivery
Required skills
project monitoring, complaint handling, information flow management, customer needs analysis, loyalty program management, shift work adaptability
Preferred skills
teamwork, accuracy in scheduling, customer relationship building
Responsibilities
Monitor installation service progress from order to completion, handle customer complaints, coordinate information flow between store, customer, and service provider, analyze customer needs for optimal service solutions, build customer relationships through loyalty programs, assist in preparing client meetings