Client Care Coordinator
On-site
Core
Supporting families through pet aftercare by managing client communications, coordinating collections, and preparing deceased pets for viewings.
Role type
Part-time Client Care Coordinator
Builds
Client support services and pet aftercare operations
Domain
Pet aftercare industry
Deliverable
physical/clinical work
Required skills
Customer service, administration, data entry, emotional resilience, hands-on pet handling, communication
Responsibilities
Managing inbound and outbound calls and email enquiries, processing payments and maintaining records, coordinating pet collections and bookings, welcoming clients for viewings, preparing deceased pets for viewings, maintaining hygiene standards in viewing rooms
Seniority
Part-time, operational level