Customer Services Administrator - Contact Centre (FT)
Core
First point of contact for patients in a medical imaging clinic, handling appointment bookings and inquiries via phone.
Role type
Customer Service Administrator (Contact Centre)
Builds
Patient appointment bookings and support for the Hamilton region clinic
Domain
Healthcare / Medical Imaging
Deliverable
client delivery
Required skills
Phone communication, appointment management, multi-system proficiency, empathy
Preferred skills
Contact centre experience, radiology process knowledge