Head of Network Operational Performance and Reporting
Core
Lead the performance capability for the Network Operations Group, establishing how to measure, understand, and improve network and service delivery performance.
Role type
Senior leadership operational performance leader
Builds
Network and Service Delivery Performance Framework, performance management, reporting, analytics, and business improvement initiatives
Domain
Water infrastructure and utilities
Deliverable
dashboards & analysis
Required skills
Operational performance leadership, performance framework design, business improvement program leadership, stakeholder influencing, analytical problem-solving, commercial judgement, data-to-insight translation
Preferred skills
Experience in water, infrastructure, utilities, or asset-intensive sectors
Responsibilities
Lead the Network Operations performance and reporting function and its team; Design and embed the Network and Service Delivery Performance Framework; Establish meaningful performance measures, targets, and baselines; Lead performance and business improvement initiatives from case for change through to implementation; Strengthen service delivery, contractor, and supplier performance; Turn complex operational data into clear insights and recommendations; Identify emerging risks and opportunities to support evidence-based decisions; Embed performance management and continuous improvement across Network Operations.
