Manager, Water
Core
Leading strategic transformation programs for water retailers to improve customer value, debt, billing, and revenue outcomes while protecting vulnerable customers.
Role type
Manager / Senior Manager, Management Consulting (Water Retail & Customer Value)
Builds
Strategic transformation programs, benchmarking reviews, and operational improvement initiatives for regulated utilities.
Domain
Utilities / Water Retail / Customer Value Assurance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery
Required skills
Strategic advice and thought leadership, data-driven diagnosis, process and journey improvement, benchmarking and performance reviews, stakeholder engagement, analytical insight (segmentation, forecasting, KPI reporting), business development
Preferred skills
Leading workstreams and managing teams, system change collaboration, proposal and pitch development, developing others through coaching or line management
Technologies
Advanced data analytics, digital innovation
Responsibilities
Support or lead benchmarking and performance reviews, take a leading role in customer and operational transformation programmes, develop and apply analytical insight to support decisions, contribute to business development including proposals and client conversations
Seniority
Manager / Senior Manager, hands-on IC with team leadership
