Analista COR - Júnior
Core
Monitor online de ativos e clientes, abertura de tickets para manutenções corretivas e suporte técnico, gestão de SLA e coordenação de incidentes.
Role type
Junior IT Operations / NOC Analyst
Builds
IT infrastructure monitoring and incident response for enterprise clients
Domain
Technology and digital infrastructure
Required skills
IT infrastructure monitoring, ticket management, incident escalation, SLA control, change management, technical support, training delivery
Preferred skills
Advanced Office Suite, technical background in Mechanics, Electrical, or Engineering
Technologies
Online monitoring systems, integrated management systems
Responsibilities
Monitor assets and client alerts in real-time, open tickets for emergency maintenance and technical support, provide service information and handle client complaints, offer local and remote support to less experienced staff, conduct specific area training for internal and external clients, support the Coordinator in emergency maintenance registration via management system, open calls for alarms captured in online monitoring systems, escalate incidents to leadership, control SLA and communicate breaches, plan and control Incident Committees and Change Requests
Seniority
Junior, hands-on IC