Analista de Atendimento Call Center
Based in Brazil
Core
Recepcionar ligações para solucionar problemas e fornecer informações de assistência emergencial (reboque, mecânico, táxi) a segurados.
Role type
Customer service analyst (emergency assistance)
Builds
Emergency assistance services for policyholders
Domain
Insurance / Automotive assistance
Deliverable
client delivery
Required skills
Call handling, GPS system operation, external verification calls, route planning, policy validation, data entry
Preferred skills
Familiarity with AI tools (Co-Pilot)
Responsibilities
Answer incoming calls to resolve issues or provide information, dispatch emergency services via GPS/Net, analyze requests for service release, make external calls to verify provider arrival, plan routes for emergency services, present solutions to policyholders, locate and identify insured vehicle records.