Service Operations Coordinator II
Core
Coordinate service activities between customers, field engineers, and internal teams to ensure smooth operations, scheduling, and timely closure of service tasks.
Role type
Service Operations Coordinator
Builds
Service schedules, trackers, and operational reports for field service teams
Domain
Industrial service operations (UPS, power systems, electrical equipment)
Deliverable
dashboards & analysis
Required skills
Scheduling, coordination, documentation, reporting, MS Excel, problem-solving, escalation management, stakeholder communication
Preferred skills
Experience in UPS, power systems, or industrial service operations
Responsibilities
Plan and schedule engineers based on customer requirements and availability; Coordinate site visits, shutdowns, PM schedules, and commissioning activities; Monitor service calls and ensure timely assignment and closure in the FSM system; Track spare parts/material requirements and delivery status; Support billing, PO, and CAS approval processes; Prepare MIS reports and service performance reports; Escalate critical issues and delays to stakeholders.
Seniority
Mid-level, hands-on coordinator