Senior Officer, Branch Operations & Service Head, Consumer Banking Group
Core
Manage and control all operational functions of a branch with zero errors, ensuring coordination with centralized teams and regulatory compliance.
Role type
Senior branch operations manager
Builds
Branch operational services for consumer banking customers
Domain
Consumer banking / Retail banking
Required skills
Branch operations management, Regulatory compliance, Process improvement, Cost reduction, Team leadership, Stakeholder coordination, Analytical skills, Computer systems proficiency
Responsibilities
Manage and control all operational functions of the branch with zero errors, Ensure adequate coordination with centralized operations teams, Ensure timely receipt and submission of regulatory and other reports, Participate in process improvement exercises, Identify areas for productivity enhancement and cost reduction, Initiate team meetings and circulate minutes to stakeholders