Strategic Operations & Executive Support Manager
Core
Strategic partner and right-hand to the VP of Customer Success & Service Delivery, translating vision into execution and driving executive decision-making through data analysis and reporting.
Role type
Senior IC strategic operations & executive support manager
Builds
Executive-level reports, presentations, and strategic project deliverables
Domain
SaaS / Customer Success / Service Delivery
Deliverable
dashboards & analysis
Required skills
Strategic project management, executive reporting, data analysis, presentation design, stakeholder engagement, calendar management, travel logistics, cross-functional alignment
Preferred skills
Customer Success operations, OKR frameworks, CRM/BI platforms (Salesforce, Gainsight, Power BI), global/regional experience
Technologies
Microsoft 365 (Excel, PowerPoint, Word), Slack, Zoom, Salesforce, Gainsight, Power BI
Responsibilities
Partner with VP to track performance against strategic plans and monitor project commitments. Gather functional metrics to deliver clear performance summaries and executive reports. Create and iterate executive-level decks and briefing materials. Draft leadership communications and announcements in the VP's voice. Manage the VP's schedule, travel, and logistics. Convert strategic priorities into actionable plans with milestones and owners.