Risk Manager, Customer Safety Insights & Investigations
Core
Lead high-judgment investigations into potential product safety hazards to determine meaningful risks and prevent recurrence.
Role type
Senior IC risk investigator (product safety)
Builds
Audit-ready case files and safety insights for Amazon's global stores
Domain
Retail operations + product safety compliance
Required skills
complex case triage, evidence synthesis, root cause analysis, cross-functional collaboration, policy interpretation, risk assessment, documentation, stakeholder management, ambiguity navigation, pattern recognition
Preferred skills
legal/compliance background, international team coordination, data analysis tools
Technologies
N/A
Responsibilities
Own end-to-end investigation of complex, urgent product safety escalations; Analyze evidence from multiple sources to determine product risk; Document findings clearly and maintain audit-ready case files; Collaborate with Legal, Policy, and Operations teams to validate findings; Identify patterns in cases warranting follow-up; Recommend mitigations prioritizing customer safety.
Seniority
Senior, hands-on IC
