Senior Program Manager, Consumer Device Safety Operations
Core
Building the safety and risk operating model for a new category of consumer devices, defining workflows for incident handling, escalations, and fraud resolution.
Role type
Senior individual contributor program manager (consumer device safety operations)
Builds
Safety operating models, intake workflows, escalation paths, launch plans, and quality controls for new device categories
Domain
Consumer hardware/IoT + Trust & Safety/Risk Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Program management, strategic operational builds, cross-functional coordination, risk assessment, workflow design, stakeholder alignment, operational data analysis, incident management, decision rights definition, automation identification
Preferred skills
Consumer hardware experience, device launch experience, vendor operations, quality assurance programs, incident response, workflow automation, AI-assisted operations
Technologies
Telemetry, case systems, dashboards, automation tools, AI tools
Responsibilities
Lead strategic operational builds from problem statement to implemented operating model; Define intake, severity criteria, decision rights, and escalation paths; Translate product, engineering, and legal constraints into executable workflows; Build launch-readiness plans and early-life response mechanisms; Coordinate across Product, Engineering, Legal, and Support to resolve dependencies; Use operational data to identify patterns and recommend actions; Drive critical escalations to closure with clear accountability; Create mechanisms for program execution including roadmaps and risk registers; Identify opportunities for AI tools and automation to improve speed and consistency; Stand up priority workflows and transition mature capabilities to durable homes
Seniority
Senior, hands-on IC