Responsabile assistenza ICT
Based in Italy
Core
Coordinating customer assistance activities and managing order fulfillment and delivery processes for an ICT client.
Role type
Senior IC IT Operations Manager
Builds
Order fulfillment and delivery logistics for ICT clients
Domain
ICT / Technology
Required skills
Team coordination, Order fulfillment management, Supply chain management, Customer support, SLA management, Office automation software
Responsibilities
Ensure efficiency and timeliness of order fulfillment and delivery processes; Coordinate technical teams; Manage and control merchandise supply phases; React promptly to customer assistance requests within SLA; Ensure correct execution of customer response activities; Implement directives and plans through efficient management of human and technical resources.