Technicien-e Service Desk et support - 80-100% F/M
Core
Provide technical support and infrastructure maintenance for a research institute's IT environment, focusing on user assistance, workstation configuration, and documentation.
Role type
Service Desk Technician (IT Support)
Builds
Reliable IT environment for research staff
Domain
Research institute IT / Infrastructure
Required skills
Problem diagnosis, hardware/software troubleshooting, user training, documentation, Windows/macOS/Linux knowledge, technical curiosity
Preferred skills
None explicitly stated as preferred
Technologies
Windows, macOS, Linux
Responsibilities
Log, track, and resolve user support requests; diagnose and fix hardware, software, network, and printing issues; install, configure, and update workstations; create and update technical procedures and user guides
Seniority
Junior to Mid-level