IT Support
Core
Provide Level 1/2 IT support for hardware, software, and business applications across a nationwide network of branches, manufacturing plants, and corporate offices.
Role type
Level 1/2 IT Support Analyst
Builds
IT support services for employees and operations
Domain
Manufacturing / IT Infrastructure
Deliverable
client delivery
Required skills
Windows troubleshooting, Microsoft 365 administration, Active Directory, device management, ITSM platforms, onboarding/offboarding
Preferred skills
Microsoft Intune, Autopilot, cybersecurity best practices, manufacturing OT exposure
Technologies
Windows, Microsoft 365, Active Directory, Microsoft Entra ID, ServiceDesk Plus, Microsoft Intune, Autopilot
Responsibilities
Troubleshoot Windows devices, Microsoft 365, mobile devices, printers, and connectivity; Manage user accounts, MFA, and identity administration; Deploy and support endpoints; Travel to sites for hands-on support; Contribute to IT projects and upgrades.
Seniority
Mid-level, hands-on IC