Analyst, Client Communications
Core
Deliver timely, accurate, and customer-centric written communications (email, letters) and handle customer enquiries, service requests, and complaints via phone and written channels to ensure case resolution and positive customer outcomes.
Role type
Client Communications Analyst
Builds
Customer correspondence, complaint resolutions, and service updates
Domain
Insurance / Financial Services
Required skills
Written communication, verbal communication, complaint handling, case management, stakeholder liaison, regulatory compliance, English proficiency, telephone engagement, problem-solving, attention to detail
Preferred skills
Customer service experience, insurance/banking/financial services experience, operations environment experience
Technologies
Email, letters, case management systems
Responsibilities
Prepare clear and professional customer communications across email and letters; Handle routine and straightforward customer complaints independently; Engage customers via telephone to clarify concerns and resolve issues; Liaise with internal departments to obtain information for case resolution; Maintain accurate records and case documentation in relevant systems.
Seniority
Individual Contributor, entry to mid-level