Operations Controller, OCC
Core
Maintain safe, punctual, and reliable flight schedules for the A320, B787, and E190 fleet within the Scoot network.
Role type
Operations Controller (OCC)
Builds
Daily flight schedules, crew rosters, and aircraft utilization plans
Domain
Aviation operations
Required skills
Flight scheduling, crewing, aircraft utilization optimization, disruption management, documentation handling, flight monitoring
Preferred skills
Experience with AIMS rostering system, knowledge of aviation operations environment
Technologies
Microsoft Office, AIMS rostering system, Merlot, SITA, ACARS, VHF radio
Responsibilities
Ensure safe dispatch of flights in accordance with company policies and regulations; Perform flight watch duties to anticipate and prevent operational delays; Optimize crew and aircraft utilization; Coordinate changes to and recover flying programs; Handle daily operations matters including up-gauge and down-gauge of flights; Optimize Aircraft Utilisation Plan to fulfil flying program; Meet aircraft turnaround requirements; Retime flights due to disruptions and constraints; Understand and adhere to ANR rules for crewing; Ensure all flights are crewed within the 72 hours window; Conduct hours checks to ensure crew are operating within limits; Rectify violations to ensure roster legality; Monitor trainee's progress during LOE; Handle abnormality and minimize flights delay due to crewing issues; Identify potential problems and attempt to resolve immediately; Maintain constant contact with crew; Liaise with affected parties/stations; Devise crew positioning plans when required; Send APIS and prepare documents required for respective ports; Update crew travel documents into System and Merlot; Monitor aircraft movement and ensure timely updating of flight timings; Acquire delay reasons for flights that are delayed; Monitor SITA and adhere to 4D/15 tracking for required flights; Monitor and reply to incoming ACARS; Monitor the VHF radio.