Especialista N2 Redes y Voz Contact Center
Core
Provide Level 2 support for the network layer supporting voice and contact center platforms, including LAN, switches, routers, IP addressing, and voice quality of service, while tracking switch renewal projects.
Role type
Level 2 Network and Voice Support Engineer
Builds
Voice and contact center network infrastructure
Domain
Telecommunications / Contact Center Infrastructure
Deliverable
infrastructure
Required skills
LAN network design, administration, configuration, and troubleshooting, IP addressing, VLAN configuration, QoS, SIP protocols, switch and router management, network infrastructure migration projects, ticketing systems (ServiceNow), ITIL practices, escalation procedures
Preferred skills
Conversational English, Avaya Aura Communication Manager/Session Manager/System Manager, Genesys Cloud Admin/Architect/Edge/WebRTC, CCNA R&S certification
