Application Support Engineer-Manhattan Active
Core
Own advanced troubleshooting, incident investigation, and root cause analysis for a global Manhattan Active WM and Order Management platform in production.
Role type
Level 3 Application Support Engineer
Builds
Global Manhattan Active WM and Order Management platform
Domain
Supply chain technology / Warehouse Management Systems
Required skills
Manhattan Active WM, Manhattan Active Order Management, application log analysis, API transaction analysis, integration message analysis, root cause analysis, incident management, vendor escalation, shift handovers
Preferred skills
Spanish (Mexico), Portuguese (Brazil)
Technologies
Manhattan Active, API, monitoring tools
Responsibilities
Investigate and resolve complex Level 3 incidents on Manhattan Active WM and/or OM; Provide technical leadership in high-priority incidents and prepare complete escalations to Manhattan Associates; Run structured root cause analysis and drive permanent corrective actions; Improve monitoring, health checks, and alerting to catch issues before they become incidents; Keep disciplined incident records, known-error articles, and shift handovers