Coordinador de Service Desk y Operaciones
Core
Lead and manage Service Desk operations, ensuring SLA compliance and supporting business units with technical issues.
Role type
Service Desk Operations Coordinator
Builds
IT support services and operational stability for business units
Domain
IT Operations / Service Management
Required skills
ITIL framework, ITSM tools, Active Directory, Office 365/Google Workspace, network fundamentals, telephony systems, team leadership, KPI analysis
Preferred skills
Advanced English (B2+/C1), experience with Chronicall, training program design
Technologies
ITSM, Active Directory, Office 365, Google Workspace, Chronicall
Responsibilities
Supervise daily operations and assign objectives, ensure SLA and QA metric compliance, cover emerging needs for business units, analyze operational KPIs and implement optimization projects, train and develop support engineers
Seniority
Mid-level, hands-on IC