EU 261 Claims Admin
Based in Spain
Core
Manage passenger compensation and baggage claims under EU Regulation 261/2004 and the Montreal Convention, ensuring regulatory compliance and delivering professional service to claimants.
Role type
Claims Administrator
Builds
Passenger compensation and baggage claim resolutions
Domain
Aviation / Regulatory Compliance
Deliverable
client delivery
Required skills
Claims assessment, regulatory evaluation, data analysis, customer correspondence, record management, process improvement
Responsibilities
Assess and process EU 261 and Montreal Convention claims, conduct thorough investigations of claims, evaluate claim eligibility, respond to customer enquiries, monitor claim deadlines, maintain precise records, prepare claim assessments and recommendations, identify trends and process improvement opportunities