Especialista Capacitación Fuerza de Venta
Core
Design, coordinate, and deliver training programs for call center agents to improve performance, communication skills, tool usage, and service quality standards.
Role type
Training Specialist (Sales Force)
Builds
Training programs, instructional materials, and learning strategies for sales agents.
Domain
Financial services / Human Resources
Required skills
Instructional design, LMS administration, adult learning techniques, sales strategy knowledge, facilitation, data analysis for training metrics
Preferred skills
Experience in banking/finance, Articulate 360, Lectora, Vyond
Technologies
Articulate 360, Lectora, Vyond, Office
Responsibilities
Design and deliver training programs for sales force, create instructional materials, implement institutional programs, administer LMS platforms, evaluate training effectiveness, facilitate workshops
Seniority
Mid-level, hands-on IC
