Customer Assistance Manager_Consumer Durables-Hardship Assistance Unit_Ahmedabad
Core
Oversee collections and asset recovery for retail loan portfolios, managing delinquent accounts and repossessions.
Role type
senior IC portfolio manager (collections and asset recovery)
Builds
recovered cash flow from retail loan portfolios
Domain
financial services (retail lending)
Required skills
collections management, team leadership, legal coordination, asset repossession, regulatory compliance, trend analysis
Preferred skills
field operations, external agency liaison, training and guidance
Technologies
N/A
Responsibilities
Monitor and maintain collection efficiency across assigned portfolios; Manage repossession activities in coordination with repossession agents; Liaise with external collection agencies and field executives; Coordinate with legal teams for initiating and following up on legal actions
