Agent call center - allemand
Core
Handle contacts with German-speaking clients, respond to their requests clearly and professionally, and ensure customer satisfaction within a banking service pole.
Role type
Customer service agent (German-speaking)
Builds
Customer support and administrative follow-up for banking clients
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
German (fluent, oral and written), French or English, administrative follow-up, customer satisfaction focus
Preferred skills
Customer relationship experience, organizational skills
Technologies
FSMA training
Responsibilities
Contact German-speaking clientele, respond to client requests, ensure service quality, follow up on administrative requests and files, communicate with internal teams in French or English, complete FSMA training
