Visa Support Specialist
Core
Provide administrative and client support for global CIBTvisa operations, including E-Visas, Form Fill/Doc Prep, and Photo Editing to meet SLAs.
Role type
Service Delivery Support Specialist (Visa Operations)
Builds
E-Visas, Form Fill/Doc Prep, Photo Editing services
Domain
Immigration and Visa Services
Required skills
Data entry, Document handling, Photo verification, Customer service, Process adherence, System navigation, Record management, Time management, Attention to detail, Problem solving
Preferred skills
Experience in Service Center/Visa facilitation company, Experience with Outlook/database management software
Technologies
Outlook, Database management software, Record management software
Responsibilities
Respond to client emails within SLA, Send documents and order forms to clients, Provide status checks on visa applications, Verify photos against embassy requirements, Review and correct own work, Document and update system records
Seniority
Individual Contributor, 2+ years experience