Customer Service Executive
Core
Manage order entry, verify quotations/orders, and coordinate delivery schedules to ensure supply chain accuracy and customer satisfaction.
Role type
Customer Service Executive (Order Management)
Builds
Order confirmations, delivery schedules, and customer service responses
Domain
Supply chain / Logistics
Required skills
Order entry, Purchase order verification, Delivery schedule coordination, Customer complaint handling, SAP system usage, Cross-functional coordination
Responsibilities
Receive, process, and verify accuracy of quotations/orders from sales/customers; Initiate actions for order changes and maintain order/customer information; Handle customer complaints and provide corrective action; Coordinate with Line Manager to resolve shipment discrepancies; Manage customer escalations and provide reactive business solutions.
