Senior Project Coordinator
Core
Coordinate dedicated studies for strategic customers in accordance with cGMP standards and customer requirements.
Role type
Senior Project Coordinator (Client Services)
Builds
Dedicated studies for strategic customers
Domain
Life Sciences / Pharmaceutical Logistics
Deliverable
client delivery
Required skills
Project coordination, Customer service, Logistics management, cGMP compliance, Documentation management, Stakeholder communication, Reporting, Order processing, Shipment tracking, Billing support
Preferred skills
Pharmaceutical warehousing knowledge, cGMP requirements expertise
Technologies
Oracle, SAP, CT-WIN, Körber One, Microsoft Office
Responsibilities
Perform processes in accordance with customer-specific SOPs and cGMP standards; Ensure relevant documentation is maintained and filed; Coordinate activities with internal and external stakeholders; Prepare and provide timely reports and monthly metrics; Process shipment orders with necessary documentation; Respond to customer inquiries and requests; Escalate system issues and project-related concerns; Support other functional areas as required; Maintain shipment updates, forecasts, and backlog reports; Assist with monthly billing and invoicing; Verify study documentation prior to shipment release; Prepare shipping documents and notifications; Follow up on deliveries and obtain proof of delivery; Coordinate temperature excursion assessments; Prepare documentation for labelling and re-stickering; Coordinate shipment returns.