Knowledge Editorial Lead, People Operations
Core
Lead editorial strategy and quality assurance for Google's global People Operations knowledge base, ensuring accurate HR policies for employees and support agents.
Role type
Senior IC knowledge editorial lead
Builds
Global workforce knowledge base, operational style guides, and standard operating procedures
Domain
Human Resources / Knowledge Management
Required skills
Editorial strategy, technical writing, knowledge management, content operations, vendor management, content audit, style guide creation, content taxonomy, RACI modeling, workflow optimization
Preferred skills
Managing external vendor partners and agencies, Content Management System (CMS) expertise, large-scale knowledge base management (2,000+ articles), mass restructuring and migration, creating operational documentation standards
Technologies
Content Management Systems (CMS)
Responsibilities
Author operational style guides, SOP templates, and canned response guidelines; Own editorial quality rubrics and calibration workflows for vendor writers; Identify and retire redundant documentation; Lead arbitration on conflicting procedural guidance; Partner with Platform Strategy to align content with CMS taxonomy and AI retrieval systems
Seniority
Mid-level, hands-on IC