Soporte técnico - MacStore: Midtown y Sao Paulo
On-site
Core
Provide first and second-level technical support for Apple users, diagnosing and repairing computers and telephony devices.
Role type
Technical Support Specialist (Apple devices)
Builds
Repairs and maintains Apple hardware and software solutions
Domain
Consumer Electronics / IT Support
Required skills
Computer and telephony repair, customer service, technical diagnostics
Preferred skills
Apple Certified Macintosh Technician (ACMT) certification
Technologies
Apple devices, Macintosh, iOS
Responsibilities
Diagnose and resolve technical issues for Apple computers and phones, follow up on completed services, promote additional brand services, meet area metrics and KPIs
