Assistant Service Client
Core
Centralize and manage client service requests, qualify interventions, coordinate technician schedules, and monitor operational performance.
Role type
Operations coordinator for technical field services
Builds
Field service interventions and client support
Domain
IT/Technical services operations
Deliverable
dashboards & analysis
Required skills
Client request management, intervention prioritization, schedule coordination, performance monitoring, reporting, process optimization
Preferred skills
CRM/ERP tools, planning software, English language
Responsibilities
Centralize client requests via phone/email/platform, qualify and prioritize technical interventions, organize technician schedules, coordinate daily activities, ensure operational interface with technicians and clients, monitor performance using planning/geolocation tools, generate reports for management, contribute to continuous process improvement