Project Manager, Dynamics 365 CRM Implementation
Core
Lead end-to-end delivery of a Microsoft Dynamics 365 CRM implementation, including design, build, data migration, integration, testing, go-live, and handover for Fundraising, Supporter Care, and Finance teams.
Role type
Senior IC Project Manager (CRM Implementation)
Builds
Microsoft Dynamics 365 CRM solution and data migration artifacts
Domain
Non-profit / Humanitarian / CRM
Required skills
End-to-end project delivery leadership, complex data migration management, budget management ($1M+), partner accountability, technical delivery assurance, stakeholder prioritization
Preferred skills
Hands-on Dynamics 365 configuration and testing, AI tool usage (Copilot), PCI-DSS knowledge, communication preference management
Technologies
Microsoft Dynamics 365, Dataverse, Power Platform, AI tools (Copilot)
Responsibilities
Lead end-to-end delivery across design, build, data migration, integration, testing, cutover, go-live and hypercare; Prioritize tasks and focus internal teams and partners on critical path; Lead data migration planning and secure business decisions; Prepare teams for adoption through training and readiness sign-off; Provide technical delivery assurance and challenge unnecessary customization; Manage partner accountability, finances, and governance; Lead stabilisation and handover to business as usual
Seniority
Senior, hands-on IC